Refund policy

**Return & Refund Policy**  

**1. Eligibility Criteria**  
- **Return Window**: Items must be returned within 30 days of delivery.  
- **Condition**: Products must be unused, in original packaging, and with all tags attached.  
- **Proof of Purchase**: A valid order number or receipt is required for all returns.  

**2. Non-Returnable Items**  
For hygiene and safety reasons, the following items are **not eligible for return**:  
- Personal care products (e.g., cosmetics, skincare).  
- Custom-made or personalized goods.  
- Items marked "Final Sale" at checkout.  

**3. Return Process**  
**Step 1**: Contact our customer service team at **wenf0303@gmail.com** within 7 days of delivery to initiate a return.  
**Step 2**: Pack the item securely in its original packaging. Include the order slip or a copy of your invoice.  
**Step 3**: Ship the item to the designated address provided by our team.  

**4. Refund Details**  
- **Refund Method**: Funds will be credited to your original payment method within 7–10 business days after we receive and inspect the item.  
- **Shipping Costs**: Return shipping fees are the customer’s responsibility unless the return is due to a shipping error or defective product.  

**5. Exchanges & Store Credit**  
- **Exchanges**: Available for items of equal value within the return window. Contact us for approval.  
- **Store Credit**: Request a credit voucher for future purchases if preferred.  

**6. Damaged or Incorrect Items**  
If your order arrives damaged, defective, or incorrect, notify us within **48 hours** of delivery. We will cover return shipping costs and expedite a replacement or refund.  

**7. International Returns**  
- Customers are responsible for customs duties and return shipping fees.  
- Ensure compliance with your country’s import/export regulations.  

**8. Contact Us**  
For questions or assistance, reach out via:  
- Email: **wenf0303@gmail.com**  
- Live Chat: Available Mon–Fri, 9 AM–5 PM (EST).